Overview
In 2019, an analytics platform was launched to serve as the centralized hub for developing advanced analytics tools and modernizing investigative processes. The organization was tasked with creating a custom enterprise-level platform that allowed agents and analysts the ability to quickly organize and analyze large amounts of disparate data to support mission-critical and often time-sensitive investigations.
My Role
Lead UX Designer & Deputy Design Manager
As the sole designer on 2 applications, I collaborated closely with developers to understand technical constraints while delivering innovative solutions to complex problems. I led design system discussions with cross-functional teams, helping to establish a robust system based on Material Design. Additionally, I guided a team of 10 designers across multiple applications to ensure consistency in UX patterns and adherence to system standards.
As the sole designer on 2 applications, I collaborated closely with developers to understand technical constraints while delivering innovative solutions to complex problems. I led design system discussions with cross-functional teams, helping to establish a robust system based on Material Design. Additionally, I guided a team of 10 designers across multiple applications to ensure consistency in UX patterns and adherence to system standards.
Timeline: 4 Years
Completed: 2025
Team Size: 100+
Users: 10,000
Metholody: Agile
Programs used: Xd, Jira, Confluence
Completed: 2025
Team Size: 100+
Users: 10,000
Metholody: Agile
Programs used: Xd, Jira, Confluence
Challenge
Technology advancement has spurred significant user-generated data growth fueling the exponential expansion of the digital landscape. Agents and analysts are struggling to navigate through the large amounts of data and are using 3rd party software that are limited by the databases that they can access.
Because all of the tools used are hosted by 3rd party companies, we do not have the ability to add customized tools where needed and there is no consistency in usage patterns between the tools.
Technology advancement has spurred significant user-generated data growth fueling the exponential expansion of the digital landscape. Agents and analysts are struggling to navigate through the large amounts of data and are using 3rd party software that are limited by the databases that they can access.
Because all of the tools used are hosted by 3rd party companies, we do not have the ability to add customized tools where needed and there is no consistency in usage patterns between the tools.
Strategy & Vision
Create a custom software that allows users to organize and analyze their data while applying automation, machine learning and artificial intelligence to remove some of the manual process of the investigative process.
Use an enterprise-level Design System to provide consistency to users when they navigate through separate tools within the same platform.
Create a custom software that allows users to organize and analyze their data while applying automation, machine learning and artificial intelligence to remove some of the manual process of the investigative process.
Use an enterprise-level Design System to provide consistency to users when they navigate through separate tools within the same platform.
Our Process
• Identify a mission need through user feedback collection - primarily during webinars in the field, focus groups and emails from users sent to support
• Selects and tailor an analytical tool or feature to address the mission need based on impact - effort matrix
• Iterate and test the tool in the non-production environment of the analytical platform for accuracy and effectiveness (using data analytics programs and user testing to identify problems before development)
• Deploy the tool or updated feature in a manner that best meets the mission need
• Monitor field's response, send mission-critical concerns back up to leadership to prioritize and address
• Monitor field's response, send mission-critical concerns back up to leadership to prioritize and address
The Outcome
Key features and tools:
- Robust search capabilities across government databases
- AI/ML to summarize, translate and create transcription for audio and video files
- File management system with AI/ML integrations to organize and analyze large amounts of data
Delivered:
- Design System with over 50 components
- 12 Applications designed and developed, including 1 mobile application
- Robust search capabilities across government databases
- AI/ML to summarize, translate and create transcription for audio and video files
- File management system with AI/ML integrations to organize and analyze large amounts of data
Delivered:
- Design System with over 50 components
- 12 Applications designed and developed, including 1 mobile application
